Windows 11 course

Windows 11 Lesson 9

Safe Troubleshooting, Task Manager, and Getting Help

First-time setup and success checks

Lesson goal in plain language: Use reversible troubleshooting steps and know when to stop and request assistance.

Prepare before step 1

  1. Open the correct application, website, or device screen and wait for its name to be announced.
  2. Open Windows 11 and File Explorer manual and review the matching procedure if any command or term is unfamiliar.
  3. Use only fictional, public, disposable, or instructor-provided practice information. Make a copy before changing an important file.
  4. Read all numbered instructions once before performing them so you know the intended final result.

Commands used or referenced

Ctrl+S, Alt+Tab, Insert+T, Escape, Alt+F4, Ctrl+Shift+Escape, End, Insert+Tab, Insert+1

For a plus-sign command, hold the modifier key, press and release the final key, then release the modifier. For a sequence, press and release each key in order. Stop after every command and listen for the result.

Work and verify

  1. Perform one numbered instruction and stop. Identify the active window, focused control, selected item, cell, slide, message, field, or device area before continuing.
  2. Compare the result with the lesson goal. A sound alone is not enough; verify the name, state, value, location, permission, or content.
  3. If the result is wrong, press Escape once to leave an unexpected menu, identify focus again, and use Undo only when the change is safely reversible.
  4. Save or synchronize at natural stopping points. Use the required filename Windows-Lesson-9.txt.
  5. Complete the “Before submitting” checklist from top to bottom. Correct missing items before marking the lesson complete.
  6. Close and reopen the practice item, or return to it from the product’s main screen, to prove you can locate and verify the result independently.

Success standard: Explain what each major command did, show the finished result, and recover from one harmless focus or navigation error without another person naming the next key.

Goal

Use reversible troubleshooting steps and know when to stop and request assistance.

Skills practiced

Step-by-step instructions

  1. Practice describing a problem with five facts: application, task, expected result, actual result, and any exact error message.
  2. Press Ctrl+S in open documents before troubleshooting.
  3. Use Alt+Tab and Insert+T with JAWS to confirm whether the issue affects one application or the whole computer.
  4. Try Escape, then Alt+F4 only if closing the affected application is safe. Reopen it and test again.
  5. Press Ctrl+Shift+Escape to open Task Manager.
  6. Review running applications. Do not end system processes or unfamiliar tasks.
  7. If a clearly identified practice application is unresponsive, select only that application and use End task with instructor or workplace approval.
  8. Press the Windows key, type Get Help, and open the Microsoft Get Help app. Review it without entering confidential information.
  9. Write a concise support request using the five facts from step 1 and include steps already tried.
  10. Save the support request as Windows-Lesson-9.txt.

Screen-reader help: These lessons work with JAWS and other screen readers. With JAWS, press Insert+T to confirm the active window, Insert+Tab to hear the focused control, and Insert+1 to toggle Keyboard Help. Windows features and labels can vary slightly after updates.

Your assignment

Create a safe troubleshooting checklist and a clear sample support request.

Save the finished assignment as Windows-Lesson-9.txt. DOCX, PDF, and BRF versions are also accepted.

Before submitting